In case any item you received is Damaged or Wrong, please contact us immediately after receiving your order. You will be required to show us an image of the damaged/wrong item together with your invoice. Once we confirm the damage of the item, we will require you to show us an image of the goods packaged in the same way as it was delivered, after which we will process an exchange for you through our Courier Company within 2-3 working days after collecting the item from you .
In case you would like to Exchange or return any item that you received because of undesired Size , Color or Design , you will be required to pay Delivery Charge fee of AED 30 at the time Delivery of your exchange or return . The Exchange item shall ONLY be handed over to you after paying the Delivery Charge to the Courier Personal . if you need to return the product ,you must ensure the product is not damaged and all accessories are present .the courier company will return cash after receiving the cost of returning the product and picking up fee AED 30.
· The original Shipping charges are non-refundable.
· Exchange or Refund shall only be made after us collecting the Damage or un – desired product from you.
· Exchange and Refund is valid only within 7 days after the date of delivery of the Product. No exceptions can be made in this regard.